GENERAL TERMS AND CONDITIONS
of PROFI TEAM d.o.o., a company for trade and services,
Čeplje 12B, 3305 Vransko, Slovenia
VAT ID: SI 58822674
GENERAL PROVISIONS
These General Terms and Conditions (hereinafter referred to as the “Terms”) apply to all activities of PROFI TEAM d.o.o., a company for trade and services (hereinafter referred to as the “Seller”), including sales, repairs, servicing, and other activities related to our sales assortment. These Terms apply to each order, order confirmation, or offer.
Any general terms and conditions of our customers with whom we do business (hereinafter referred to as the “Customers”) that partially or fully conflict with these Terms are expressly rejected and shall not become part of the contract, even if we accept an order without expressly objecting to them.
By issuing a purchase order and/or signing a delivery note, the Customer is deemed to be familiar with these Terms, to understand them, and to agree with them.
Any agreement or statement deviating from these Terms, as well as any amendments or supplements to these Terms, shall be binding only if expressly confirmed by us in writing.
Special provisions of these Terms relating to a Customer who is a consumer, in accordance with the definition of a consumer under the Consumer Protection Act (ZVPot, Official Gazette of the Republic of Slovenia No. 20/1998, as amended; hereinafter referred to as “ZVPot”), shall apply to a Customer who is a natural person acquiring or using our goods and services for purposes outside their professional or gainful activity (hereinafter referred to as the “Consumer”).
ORDERING PROCEDURE
Our offers, pro forma invoices, and quoted prices are non binding. The Customer may place an order for a product or service based on our offer, which remains non binding. If we accept the order, we do so exclusively subject to the validity of these Terms and with an explicit written confirmation.
A contract with the Customer is concluded when the Customer receives our order confirmation. A contract is also deemed concluded if we perform the ordered service or delivery without explicit confirmation and the Customer accepts such performance.
An order confirmation shall be issued no later than seven days after receipt of the order.
PRICES
Unless otherwise agreed, our prices are “ex works,” meaning that transport and packaging are not included in the price and are charged separately. Value added tax (VAT) is not included in our general prices and shall be charged at the legally prescribed rate on the date of invoice issuance and shown separately.
In the case of export of goods abroad, the Customer shall bear sole responsibility for all duties and charges. Discounts may be agreed with Customers on a case by case basis and must be agreed in writing.
PAYMENT TERMS AND RETENTION OF TITLE
Unless otherwise agreed, invoices issued to Customers are payable within fourteen days from the date of issuance or, in the case of a contract for work, from the day the Customer takes over the completed work.
Statutory default interest shall accrue on overdue amounts, and the Customer shall also compensate any additional damage incurred due to late payment.
If advance work is required for the performance of the ordered service, we may request an appropriate advance payment.
The Customer may set off only homogeneous counterclaims that are due and undisputed. The same applies to any retention rights of the Customer.
Retention of title: Delivered goods remain our property until all claims arising from the business relationship with the Customer relating to the subject of delivery have been fully paid. If the Customer fails to fulfill its obligations in due time, we may withdraw from the contract and repossess the delivered goods, which the Customer expressly accepts.
The Customer must store the goods with due care, perform necessary maintenance, and immediately notify us in writing if third parties assert claims against the goods, including seizure or other interference.
From the date of delivery until full payment, the Customer assumes full liability for any damage caused by the delivered goods and/or equipment, as well as for all damage and losses described in the retention of title clause.
If the conclusion of a contract is subject to the payment of a deposit, the contract is deemed concluded upon payment of the deposit. Upon performance of the contract, the deposit shall be credited toward the contractual obligations.
The Buyer and the Seller agree that either party may withdraw from the contract upon payment of withdrawal compensation. The deposit shall be deemed withdrawal compensation. If the party that paid the deposit withdraws, the deposit is forfeited. If the party that received the deposit withdraws, it must return double the amount of the deposit.
If the Buyer declares cancellation of the order, this is deemed a withdrawal from the contract with payment of withdrawal compensation, and the Buyer may no longer demand performance of the contract.
DELIVERY AND DELIVERY DEADLINES
When delivery deadlines are agreed, it is assumed that all necessary information, permits, approvals, and documentation to be provided by the Customer will be delivered on time. If this is not the case, delivery deadlines shall be extended accordingly.
If a delivery period is agreed and it is not specified that performance must occur on a specific day, we may perform at any time before the expiry of the agreed period or date, provided that we notify the Customer in due time.
If during performance it becomes apparent that the final price will exceed the quoted price by more than ten percent, we shall suspend the work or delivery and notify the Customer. The Customer may cancel the order, but we are entitled to charge for services performed up to that point at the quoted price.
If circumstances beyond our control arise after conclusion of the contract that hinder or prevent performance (such as force majeure, strikes, production disruptions, illness, theft, fire, technical failures, export disruptions, power outages, or network failures), we shall be entitled to suspend performance. If such circumstances last longer than one month, we may withdraw from the contract.
In the event of delay for which we are not responsible, the Customer must grant an appropriate additional deadline before withdrawing from the contract. In the event of delay for which we are responsible, the Customer must notify us in writing whether it insists on performance within an additional reasonable period or withdraws from the contract.
Any compensation is limited in accordance with Article 10 of these Terms.
QUALITY, ACCEPTANCE, PERFORMANCE
Information accompanying delivered products constitutes quality information and not guarantees. Unless otherwise agreed, our products comply with Slovenian regulations and technical specifications. Products delivered based on special specifications must comply exclusively with those specifications.
Unless otherwise agreed, the place of performance is our registered office. The Customer may collect goods at our premises or have them delivered at its expense.
The risk of accidental loss during transport is borne by the Customer. Upon request and at the Customer’s expense, goods may be insured.
Unless otherwise agreed, Incoterms 2020 FCA applies.
If the Customer delays acceptance, the risk transfers to the Customer, who must compensate any resulting damage.
REPAIRS, SERVICING, AND OTHER SERVICES
Repairs and servicing are performed based on a separate agreement with the Customer and within the agreed scope. Repairs are carried out at our premises unless otherwise agreed.
If performance becomes impossible within the agreed scope, the Customer shall be informed and may cancel or approve performance within an amended scope. In all cases, we are entitled to charge for work already performed.
Installation is carried out only upon special agreement. The Customer must ensure timely access, a suitable working environment, and all necessary conditions for installation. Failure to do so entitles us to reimbursement of additional costs.
LIABILITY FOR MATERIAL AND LEGAL DEFECTS, WARRANTY
The Customer must inspect the goods immediately upon receipt and notify us without delay of any defects. Hidden defects must be reported immediately upon discovery.
If the Customer fails to notify us of detectable defects, the goods are deemed accepted. Upon discovering a defect, the Customer must cease use and enable inspection.
We do not assume liability for defects caused by improper handling, installation, normal wear and tear, or defects in used goods.
In the case of a justified defect, we shall repair or replace the goods. Repair takes precedence over replacement. Costs are borne by us.
Liability for defects is limited to defects appearing within six months of delivery. All claims expire one year after notification.
Consumers: Consumers may report defects appearing within two years of delivery, within two months of discovery, and may demand repair, replacement, price reduction, or refund in accordance with applicable law.
Warranty terms are defined in the warranty certificate or accompanying documentation. Warranty is void if equipment is modified without consent, non original parts or improper lubricants are used, or damage results from negligence or improper use.
LIABILITY FOR DAMAGES
We are liable for damage caused intentionally or, in the case of death or bodily injury, regardless of fault.
We are not liable for damage caused by negligence, including negligence of employees, contractors, or suppliers, or for delays caused by suppliers.
Product liability applies in accordance with applicable law. Liability is excluded if damage is caused by improper use or failure to follow instructions.
Any liability exceeding the provisions of this Article is expressly excluded.
DATA PROCESSING AND CONFIDENTIALITY
By concluding a contract, the Customer authorizes us to process personal data for business purposes in accordance with data protection legislation. All correspondence, including electronic communication, is confidential.
GOVERNING LAW AND JURISDICTION
All contractual and pre contractual relationships are governed by Slovenian law. The United Nations Convention on Contracts for the International Sale of Goods (CISG) is expressly excluded.
The court in Celje shall have jurisdiction for all disputes, without prejudice to the Seller’s right to bring claims before another competent court.
FINAL PROVISIONS
These Terms are effective from 10 February 2026 and are available at the Seller’s premises and on its website. Invalid or unenforceable provisions do not affect the validity of the remaining provisions and shall be replaced with valid provisions reflecting the original economic intent.
The Seller reserves the right to amend and update these Terms at any time. Amended Terms take effect upon publication on the Seller’s website.